Edraw FAQs

To download and install software, please visit Edraw Download Center.

For Windows, Mac OS X, and Linux, you can find different ways of installing and uninstalling Edraw software on this page.

To reinstall the software, please follow the instructions below:

Usually, this is caused by unstable or poor internet connection. Follow the troubleshooting steps below.

The download failure is usually due to a network connection error. Please kindly check by following the below instructions:

When you change the computer or reinstall the operating system, you need to deactivate your license from the old computer or system first, then activate it on the new one. Get specific instructions here: How to transfer Edraw software to another computer?

Generally, once the order is validated, the system will automatically send you an order confirmation email with the download URL within 2 hours. However, if you did not receive it on time, perhaps it is tagged as a SPAM, or it's because of the delay of Internet or system glitches. You can retrieve the license code through this page.

Here are some possible reasons.

If you need to change your account email or license email, please contact us.

You can change your account password in [My Account] - [Change Password] - [Change]. If you have forgotten your password and cannot log in, please click 'Forgot your password' in the pop-up login window and retrieve your password using the verification code sent to your email.

One account can be used on three devices. Once you have logged in to 3 devices, you cannot log in to another. At this point, you can use the easy device management function to delete unused device(s) from your account center, and then you can log in to the new device and continue to use the software.

Edraw ID is an account you created on Edraw websites, which enables you to have your order details and keep tracking the activation status of your product in your account.

The Edraw ID account information will also be used to activate the product after paying for it. So you can use the full version of the product instead of the trial version.

Step 1: Log in Edraw Account Center with your Edraw ID.

Step 2: Click Account to view your account information.

Step 3: Then, you can change your profile picture, name, introduction, etc. Kindly remember to click the Save button.

Please get in touch with our support team for assistance if you'd like to delete your Edraw account and personal information.

To change the email address, please submit an offline form, and we will help to process it.

To find your account and password:

For programs which can log in, you can find your order information on Edraw Account Center.

After payment, license information and invoice will be sent to the registered email address immediately. You can also follow the guide to get your invoice in Wondershare Account Center. If you still fail to get an invoice, please submit your order reference and request to us from Contact Support.

Individual lifetime plans provide lifetime uses and upgrades, whereas business perpetual plans provide lifetime uses but 3-year free version upgrades. Please compare and choose the appropriate plan according to your needs.

Yes, we offer multi-user licenses to those requiring a large quantity of user licenses for Edraw products. You can find the multi-user license price in the [Business/Team] column on each product pricing page. For a quote, please contact us at business@edrawsoft.com.

EdrawMind and EdrawMax support collaboration, and you can share your file or publish it in Edraw Community. Also, you can use EdrawMind Online and EdrawMax Online for company collaboration.

Yes, we have education plan for EdrawMax and EdrawMind, and please check the this page: https://www.edrawsoft.com/store/education.html.

To cancel a recurring subscription, please submit a ticket to Support Center. Or you can email us at support@edrawsoft.com.

If you need to activate the software, please find "Activate" button in "Help" menu or under the "Account" menu, and enter the license code to activate the software to use. If you have already activated the software, please sign up with your email account and log in with this registered email to use the cloud storage service.

If a wrong software was unfortunately purchased and it is still within 30 days from the day when the order was placed, please repurchase the correct software and contact our support team with information listed below, we'll be happy to issue the refund for the wrong product.

If it is on the website, you can find order information in my orders by clicking on your profile picture in the upper right corner after logging in. Within the product, you can also find it in [My Account] - [Orders].

To apply for a refund, please email support@edrawsoft.com with the following information:

Once we've approved your refund request, we'll process your issue, which may take several business days. You can read the Edraw refund policy here.

We accept online payments such as PayPal, Credit card, Local Payment, Wepay, Alipay, LINE Pay, Debit card, etc. Click on the [BUY NOW] button and select the country you are in to see all available local payment methods.

If you are interested in the exact accepted payment methods, in your shopping cart, you can first select your Country/Region, and then the supported methods will be listed above.

Please contact our support center, and we will serve you as soon as possible.

For tax-exempt organizations, please proceed with the payment first. After that, please submit your order reference and tax-exempt document to us from the support center.

We will send the document to apply for the tax refund. The request usually will be processed in one business day after we receive the material, and the refund could take 2-10 business days to reach your bank account, depending on each bank processing time.

The listing price on the website does not include sales tax or VAT. Companies in the EU will pay 0% if they provide a valid company VAT number. Please process your order first, and after that, please submit your order reference and VAT number to us from the support center and we will assist in applying for a VAT refund for you.

Edraw accepts online payments such as PayPal, Credit card, Local Payment, Wepay, Alipay, linepay, Debit card, etc. Accepted payments may differ according to different countries/regions.

If you are interested in the exact accepted payment methods, in your shopping cart, you can first select your Country/Region, and then the supported methods will be listed above.

The subscription plans automatically renew at the end of each term, and you will be charged for the subsequent period. However, if you do not want to continue the service, you can manually cancel the subscription service before the next auto-renew date.

The lifetime plan is a one-time charge, not a recurring subscription.

Please visit the cancel subscription page or contact our support team to cancel the auto-renewal..

If you are license users, you can enter your registration email here to get exclusive discounts when renewing and upgrading.

Yes, you can upgrade at any time you wish. However, it is NOT possible to deduct your subscription payment from the price of the lifetime plan.

If your file is saved in the cloud, you can try to restore the historical version in the cloud file. If the file is more than 1 kb, please provide the file's name and your Edraw ID; our technicians will assist in recovering the file.

For EdrawMax: If it is saved locally, please check whether there is a historical version through [View] - [File Recovery] or [Advanced] - [File Recovery].

For EdrawMind: If it is saved locally, please check whether there is a historical version through [Advanced] - [File Recovery].

For Windows: C:\\Users\your user name\AppData\Local\Edraw

For Mac: Users\your user name\Libraries\Edraw\

Whether your computer automatically shut down or crashed because of a technical glitch, any documents that were open and being worked on before the shut down won't be lost. The next time you open Edraw software, a pop-up window will let you recover your unsaved files. Also, you can visit the C:\\Users\yourname\AppData\Local\Edraw folder to find auto-saved files.

If you use Mac, please visit Users\your user name\Libraries\Edraw\ to find the auto-save files.

Your account will be converted to a free account with limited features & resources when you cancel your subscription. However, you can still access the files that you have previously created. In addition, you can always upgrade your account to regain access to the premium features & resources.